Gives public sector organisations access to a range of facilities management and security services. Includes guarding and risk assessments. Also includes cleaning, waste management, maintenance and landscaping.
Agreement number: RM6378
Start date: 19/08/2026
End date: 18/08/2029
Regulation: PA2023
Agreement type: Open Framework
Available for: Central government, charities, education, health, local authority, blue light services (police, fire, ambulance, search and rescue), devolved administrations.
RM6378 gives public sector organisations access to a range of facilities management and security services. It is an open framework, let under the The Procurement Act 2023.
You can access a complete range of facilities management (FM) and security services including, but not limited to:
This agreement will replace our current frameworks:
Suppliers under this agreement offer services across the UK. Each supplier’s geographical coverage is classified by International Territorial Levels (ITLs). There may also be some opportunities for suppliers to provide international coverage.
There are 21 work packages covered across the 4 lots:
For lots 1 to 3, the estimated average annual cost of the contract (excluding VAT) determines which lot you use. For lot 4, the services required and the geographical coverage determine which lot you use.
The work packages are:
This agreement is an open framework that will last a maximum of 8 years in total. There are 3 frameworks under this open framework:
Products and services that are out of scope include:
You can buy from this agreement in different ways, including:
For more information, read framework schedule 7: call-off award procedure. The buyer guide also explains each option in more detail.
To access this agreement, buyers need to complete a Customer User Agreement (CUA) and submit this to info@gca.gov.uk. Once the CUA has been returned, you will be provided with instructions on how to access the FM and Security Services Digital Portal.
You can use the portal to:
Please email info@gca.gov.uk to request framework prices for this agreement.
Expires: 08/06/2030
No suppliers
Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.
You might not need all the contractual documents to buy the products or services from this agreement.
The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.
The core terms are GCA’s standard commercial terms. They govern the supplier’s relationship with GCA and every customer who has a call-off contract.
When a customer decides to buy from a supplier, they’ll complete an order form with important information about the call-off contract.
Customers can change any of their chosen schedules by adding special terms in the call-off order form.
A completed order form will contain:
The call-off contract will be created when both parties either agree to:
RM6378 Joint schedule 1: definitions v1 Essential
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This is a glossary that clarifies the exact meaning of the words used throughout the contract.
RM6378 Joint schedule 2: variation form v1 Essential
You must complete the relevant sections in this document
This is the official form you must use to change any part of the contract once it has started.
RM6378 Joint schedule 3: insurance requirements v1 Essential
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This schedule lists out the insurance policies the supplier must have to cover the cost of accidents or mistakes.
RM6378 Joint schedule 4: commercially sensitive information v1 Essential
You must complete the relevant sections in this document
This schedule lists the specific sensitive information that both buyer and supplier agree to keep private.
RM6378 Joint schedule 5: sustainability v1 Essential
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This schedule clarifies how the contract will protect the environment and support fair working conditions.
RM6378 Joint schedule 6: key subcontractors v1 Essential
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This schedule lists any other companies the supplier hires to help them do the work.
RM6378 Joint schedule 7: financial difficulties v1 Essential
You must complete the relevant sections in this document
This schedule clarifies what happens if the supplier has serious money problems.
RM6378 Joint schedule 8: guarantee v1 Optional
If you use this document, you must complete the relevant sections
This is a legal promise from a larger company to finish the work if the supplier fails.
RM6378 Joint schedule 9: rectification plan v1 Essential
You must complete the relevant sections in this document
This is a step-by-step plan for the supplier to fix a problem if their work is not good enough.
RM6378 Joint schedule 10: processing data v1 Essential
You must complete the relevant sections in this document
This schedule provides the strict rules for handling personal information and following data protection laws (UK GDPR).
Call-off schedules are used when suppliers sell their goods or services to customers.
You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.
RM6378 Call-off schedule 1: intellectual property rights v1 Essential
You must complete the relevant sections in this document
This schedule clarifies who owns and is allowed to use the work, ideas, and data created during the contract.
RM6378 Call-off schedule 2: staff transfer v1 Essential
You must complete the relevant sections in this document
This schedule clarifies the rules and costs if staff move to a new employer when a contract starts or ends.
RM6378 Call-off schedule 3: continuous improvement v1 Essential
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This schedule provides a way for the supplier to improve their service and lower costs over time.
RM6378 Call-off schedule 4: call-off tender v1 Optional
If you use this document, you must complete the relevant sections
Add the supplier’s bid into this document, including anything additional they offered that you would like included in the contract.
RM6378 Call-off schedule 5: pricing details v1 Essential
You must complete the relevant sections in this document
This schedule clarifies the prices the supplier will charge and how the buyer will pay them.
RM6378 Call-off schedule 6: ICT services v1 Essential
You must complete the relevant sections in this document
This schedule clarifies the technical rules for providing IT, software, and computer services.
RM6378 Call-off schedule 7: key supplier staff v1 Optional
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This schedule lists out the specific people the supplier must use to do the work.
RM6378 Call-off schedule 8: business continuity and disaster recovery v1 Essential
You must complete the relevant sections in this document
This schedule clarifies the plan for keeping services running if something goes wrong, like a power cut or a hack.
RM6378 Call-off schedule 9a: security - short form v1 Optional
If you use this document, you must complete the relevant sections
This form enlists the security rules needed to protect data, buildings, and people. Use this for low-risk projects that only need basic security.
RM6378 Call-off schedule 9b: security - consultancy v1 Optional
If you use this document, you must complete the relevant sections
This schedule explains the rules for hiring security experts to provide advice for your project.
RM6378 Call-off schedule 9c: security - development v1 Optional
If you use this document, you must complete the relevant sections
This schedule provides the rules for building safe and secure software or systems.
RM6378 Call-off schedule 9d: security - supplier-led assurance v1 Optional
If you use this document, you must complete the relevant sections
This schedule clarifies how the supplier will prove they are following all the security rules.
RM6378 Call-off schedule 9e: security - buyer-led assurance v1 Optional
If you use this document, you must complete the relevant sections
This schedule explains how the buyer will check the supplier’s security systems themselves.
RM6378 Call-off schedule 10: exit management v1 Essential
You must complete the relevant sections in this document
This schedule lists out the plan for handing over the work when the contract ends.
RM6378 Call-off schedule 11: installation works v1 Optional
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This schedule provides the rules for fixing or building equipment at the buyer’s site.
RM6378 Call-off schedule 12: clustering v1 Optional
If you use this document, you must complete the relevant sections
This schedule clarifies how different buyers can group together to buy things as one team.
RM6378 Call-off schedule 13: mobilisation plan and testing v1 Optional
If you use this document, you must complete the relevant sections
This schedule lists out the timeline for the project and how you will prove the work is finished.
RM6378 Call-off schedule 14: performance levels v1 Optional
If you use this document, you must complete the relevant sections
This schedule clarifies the quality standards (KPIs) the supplier must meet every day.
RM6378 Call-off schedule 15: call-off contract management v1 Optional
If you use this document, you must complete the relevant sections
This schedule provides the rules for how the buyer and supplier will talk and solve problems.
RM6378 Call-off schedule 16: benchmarking v1 Optional
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This schedule provides a way to check if the supplier’s prices are still fair compared to the rest of the market.
RM6378 Call-off schedule 17: Ministry of Defence (MoD) terms v1 Optional
If you use this document, you must complete the relevant sections
This schedule clarifies the extra legal and security rules for Ministry of Defence (MoD) contracts.
RM6378 Call-off schedule 18: background checks v1 Optional
If you use this document, you must complete the relevant sections
This schedule lists out the security and criminal record checks staff must pass before they can start work.
RM6378 Call-off schedule 19: Scottish law v1 Optional
If you use this document, you must complete the relevant sections
This schedule clarifies that the contract will follow the laws of Scotland rather than England and Wales.
RM6378 Call-off schedule 20: call-off specification v1 Essential
You must complete the relevant sections in this document
This schedule provides a detailed list of exactly what the buyer wants to buy.
RM6378 Call-off schedule 21: Northern Ireland law v1 Optional
If you use this document, you must complete the relevant sections
This schedule clarifies the specific laws and tax rules that apply to work in Northern Ireland.
RM6378 Call-off schedule 22: lease terms v1 Optional
If you use this document, you must complete the relevant sections
This schedule makes renting clear and easy. It helps buyers get the latest kit without paying the full cost upfront.
RM6378 Call-off schedule 23: HMRC terms v1 Optional
If you use this document, you must complete the relevant sections
This schedule provides the tax rules that the supplier must follow, including rules on off-payroll working (IR35).
RM6378 Call-off schedule 24: corporate resolution planning v1 Optional
If you use this document, you must complete the relevant sections
This schedule clarifies what happens if a large supplier has serious money problems or goes out of business.
RM6378 Call-off schedule 25: additional sustainability requirements v1 Optional
If you use this document, you must complete the relevant sections
This schedule lists out the extra “green” rules the supplier must follow to protect the environment.
RM6378 Call-off schedule 26: carbon reduction v1 Optional
If you use this document, you must complete the relevant sections
This schedule clarifies the supplier’s specific plan to lower their carbon emissions during the contract.
RM6378 Call-off schedule 27: procuring steel v1 Optional
If you use this document, you must complete the relevant sections
This schedule provides the rules for buying steel and reporting where it came from.
RM6378 Call-off schedule 28: additional works v1 Essential
You must complete the relevant sections in this document
This schedule provides the procedure, calculations and rates to be used by the buyer and supplier when assessing the charges for additional works.
RM6378 Call-off schedule 29: buyer remedies for default and step in rights v1 Essential
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This schedule provides the detail if the supplier commits any default of the call-off contract.
RM6378 Call-off schedule 30: construction contracts v1 Optional
If you use this document, you must complete the relevant sections
This schedule provides the specific payment, performance suspension, and adjudication procedures that apply to construction contracts.
RM6378 Call-off schedule 31: TUPE premium v1 Essential
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This schedule provides the TUPE Premium procedures for calculating, reviewing, and adjusting employment costs, pensions, and management fees when staff are transferred to a supplier.
RM6378 Call-off schedule 32: redundancy v1 Essential
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This schedule provides the procedural requirements and conditions under which a supplier may charge a redundancy surcharge to a buyer following employee redundancies.
RM6378 Call-off schedule 33: collateral warranty agreements v1 Optional
If you use this document, you must complete the relevant sections
This schedule provides the mandatory terms and provides standard templates for collateral warranty agreements that suppliers and subcontractors must provide to the buyer.
RM6378 Call-off schedule 34: performance bond v1 Optional
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This schedule details if a performance bond is required at call-off.
RM6378 Call-off schedule 35: drawn down services v1 Optional
If you use this document, you must complete the relevant sections
This schedule provides the process for buyers to request and specify the deliverables required during a contract period. This might be the case if specific locations, times, or volumes were not fully established during the initial procurement process.
RM6378 Call-off schedule 36: best practice terms and conditions for supplier workforce v1 Optional
If you use this document, you must complete the relevant sections
This schedule provides detail that suppliers on public sector facilities management contracts must provide specific best-practice employment benefits.
Framework schedules are used by GCA to set up the agreement with suppliers.
RM6378 Framework schedule 1: specification v1 Essential
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This schedule provides a detailed list of all the goods and services available under this agreement.
RM6378 Framework schedule 2: framework tender v1 Essential
Read only
This schedule lists out the specific promises, solutions, and expertise the supplier offered to join the agreement.
RM6378 Framework schedule 3: framework prices v1 Essential
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This schedule lists out the maximum prices the supplier is allowed to charge for their goods or services.
RM6378 Framework schedule 4: framework management v1 Essential
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This schedule clarifies how GCA and the supplier will work together to keep the agreement running well.
RM6378 Framework schedule 5: management charges and information v1 Essential
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This schedule clarifies the fees the supplier pays to use the agreement and the data they must share.
RM6378 Framework schedule 6: order form template and call-off schedules v1 Essential
You must complete the relevant sections in this document
This schedule provides the blank documents you need to create a legal contract with a supplier.
RM6378 Framework schedule 7: call-off award procedure v1 Essential
Read only
This schedule clarifies the legal steps you must follow to choose a supplier from this agreement.
RM6378 Framework schedule 8: self-audit certificate v1 Essential
You must complete the relevant sections in this document
This is a document where the supplier confirms that the sales and price information they gave to the government is correct.
RM6378 Framework schedule 9: cyber essentials scheme v1 Essential
Read only
This schedule provides the rules for the security certificates the supplier must have to protect against online attacks.